Refund Policy
Disclaimer
Please read these terms very carefully as they form a binding Agreement between you and Kanadian Tourist regarding the use of our services and website. At the beginning of each Section, you'll find a short summary to help you navigate the document. Note that these summaries do not replace or represent the full text.
Refund Policy - the basics
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@kanadiantourist.com!
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Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@kanadiantourist.com with photos of wrong/damaged items, and we’ll sort that out for you.
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Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [insert your support email here] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
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What to include in the Refund Policy
Any other questions?
Get in touch with us at info@kanadiantourist.com